MIAFLOW AILAST UPDATED: OCTOBER 10, 2026
Privacy Policy
MIAflow AI, a Nextcore AI Inc. company (“MIAflow”, “we”), provides an AI receptionist service that answers calls, WhatsApp, SMS and web chat on behalf of local businesses (“Clients”). This policy explains what information we handle, why, and your choices.
1. Information we collect
From Clients: name, contact details, business information (services, prices, hours) and billing data processed by our payment provider.
From people who contact a Client through MIAflow: phone number or WhatsApp ID, name if shared, message content, call recordings and transcripts (when recording is enabled) and appointment details.
From visitors to this site: what you submit in the demo form and basic technical data (such as IP address) for security and abuse prevention.
2. Call recording and notice
Florida law (Fla. Stat. § 934.03) requires the consent of all parties to record a call. At the start of every call, the agent discloses that it is a virtual assistant and that the call may be recorded. Anyone who does not agree may ask to speak with someone at the business or end the call. Clients can turn recording off and keep only a written summary.
3. How we use information
To answer and handle conversations on the Client's behalf, book or change appointments, send confirmations and reminders, generate summaries, provide support, bill, and improve service quality for that Client.
We do not sell personal information or use it for third-party advertising.
4. Service providers
We use providers that process data on our behalf, for example: telephony and SMS services, Meta's WhatsApp Business platform, AI model providers, cloud hosting and payment processing. They receive only what they need to provide their service.
5. Text messages
SMS and WhatsApp messages are sent in connection with a conversation or appointment the person started. Reply STOP at any time to stop receiving SMS. Carrier rates may apply.
6. Retention and security
We keep data while the Client has an active account or as needed to meet legal obligations. We apply reasonable security measures such as encryption in transit and access controls.
7. Your choices
If you contacted a business that uses MIAflow and want to access or delete your information, you can ask that business directly or contact us and we'll coordinate with them.
8. Contact
For questions about this policy, reach us through the contact form on this site.